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City of Delano

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Public Safety Communications Dispatcher I

Job ID: 53836
Job Views: 1015
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Job Description:

Position Overview:

The Public Safety Communications Dispatcher I receives 911 emergency police and non-emergency calls. Dispatches officers to assignments according to established public safety procedures based upon the interpretation of incoming calls.  Operates various telecommunications center equipment in a highly stressful assignment.

Essential Duties and Responsibilities:

· Receives and evaluates all 911 calls, police and fire emergency and non-emergency calls, and business calls.

· Dispatches police units and animal control units to emergency or non emergency locations.

· Provides dispatching and communication services to Municipal Code Enforcement Officers, Probation Officers, and Community Service Officer Personnel.

· Operates multi-channel radio system, maintains radio contact with mobile and portable units.

· Recognizes units from other agencies and assists them with City units or supplies requested information. Transfers non-emergency and business calls to appropriate parties.

· Manages telephone inquiries and complaints.

· Logs and fills out call forms and maintains records of radio calls and monitors radio traffic.

· Calls out appropriate technicians to make repairs on malfunctioning equipment.

· Responds to officer initiated radio traffic and requests and disseminates suspect information.

· Monitors closed circuit security cameras.

· Maintains and accesses business and premise history and indexes files for emergency and other necessary contacts.

· Handles in-house and radio paging activities and other after-hour phone lines.

· Maintains a variety of bulletins, lists, ledgers, logs, and files containing information needed by officers in the field.

· Dispenses information contained therein upon request of officers or their supervisors.

· Changes communication audio tapes to provide continuous record of police department emergency communications, and maintains tapes in accordance with current law and procedure.

· Provides court testimony.

· Interfaces with police command staff concerning shift issues.

· Assists female Custodial Officers with clerical requirements and taking photographs of inmates.

· Performs a variety of other duties as assigned.


The five step Salary Range for this position is $19.37 - $23.56 per hour. Salary Range placement is dependent on the candidate’s qualifications. The City of Delano offers an excellent benefit package including:

· Comprehensive City paid medical, dental, and vision benefits for the employee and a portion of the premium for their dependents

· City pays $30/month for Bilingual Pay

· City pays $35/month for Longevity Pay after 8 continuous years of service

· Life insurance equal to 1 yr base salary with a minimum of $30,000

· Supplemental life insurance (Optional)

· Aflac Insurance (Optional)

· Deferred Compensation 457 Plan (Optional)

· Section 125 plan participation

· 12 days vacation, and 12 days sick pay accrued annually

· 13.5 days Holiday Pay


Amount of Pay:


Frequency of Pay:

per month

Other Qualifications:

Education and Experience:

Applicants must have a High School Diploma, or an equivalent certificate recognized by the State of California. Associate’s Degree or two full academic years of attendance at an accredited college or university with a major or emphasis in criminology, law enforcement/administration of justice, behavioral science or related field, preferred. Possess a Certificate of Graduation from a Public Safety Dispatcher Training Course or acquire it within six months of appointment or employment. Graduation from an armed forces radio school, preferred. Familiarity with police terminology, preferred. One to two years of experience in a dispatching role with a law enforcement agency, other radio dispatching role, armed forces radio experience, or serving as a reserve peace officer with a police or sheriff department is desirable. Operate a keyboard with a tested speed of 40 words per minute. Maintain a valid California Driver License with a driving record acceptable to the City.

How to Apply:

Employment Applications may be obtained by visiting the Human Resources Department during normal business hours, 8:00 a.m. — 5:00 p.m. Monday through Friday, calling the number listed below or visiting the City’s website at:  http://www.cityofdelano.org.

To be considered for this position, please submit a completed employment application, an Official K4 D.M.V. Printout (online copy not accepted), an Official Typing Certificate dated within the last year, and any required certification to:


Noemi Zamudio

Human Resources Director

City of Delano

1005 Eleventh Avenue

P.O. Box 3010

Delano, CA  93216


Phone:  (661) 721-3305

Filing Deadline: October 26, 2018 at 4:30 pm.  A resume in-lieu of a completed employment application, facsimile, and/or postmark will not be accepted.


Minimum Education:


Age Requirement:



Administrative Support Functions









Application Deadline: