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Hennepin County
300 S. Sixth St.
Minneapolis, Minnesota 55487

Employer Profile

Sheriff's Telecommunicator

Job ID: 54139
Job Views: 1977
Hennepin County | View Profile
300 S. Sixth St.
Minneapolis, Minnesota 55487 | View Map


Job Description:

Are you someone who communicates well and has a passion for helping others? Can you remain calm and multi-task in high stress, emergency situations? As a Sheriff's Telecommunicator, you will provide non-emergency and 911 emergency public safety dispatching services to one of the largest radio systems in the nation. Hennepin County Sheriff's Office's 911 Dispatch Division, is dedicated to serving as the vital link between the public and public safety organizations through responsiveness, compassion, and professionalism. 

*This position is recruitment critical and eligible for an employee referral bonus. Current Hennepin County employees who refer candidates on or after the date may be eligible for a $500.00 referral bonus.

Location and hours:
This position is located at the 911 Emergency Communications Center at 1245 Shenandoah Lane N, Plymouth, MN 55447. There is no public transportation to this site.  

Candidates must be available to work various shifts that include day, evening, night, overnight, holiday, and weekend hours. Anyone indicating limited availability will not be considered.

Qualified candidates will be invited to take the CritiCall test Thursday September 12th through Wednesday, September 18th. Testing will be available on-site on Monday, September 16th at the 911 Emergency Communications Center or can be taken from home on a desktop computer.

In this position, you will:
  • Receive incoming emergency, routine, and administrative calls and ask callers for pertinent police, fire, and/or medical information.
  • Determine response requirements and relative priorities of situations; receive and transmit information and messages by radio or telephone to police, fire, and/or medical units.
  • Operate multi-channel computerized communication console, multi-line phone system, Next Generation 911 emergency phone system, and Computer Aided Dispatch (CAD) systems.
  • Coordinate activities for public safety units on various radio systems.
  • Enter, update, and retrieve information from local, state, and national computerized data systems.
  • Disseminate severe weather and disaster warning/watch information.

Amount of Pay:

Other Qualifications:

Need to have:

  • You must have one of the following:
    • One or more years of experience dispatching police, firefighters, and/or Emergency Medical Services (EMS).
    • Two or more years of other dispatching or call center experience.
    • Two or more years of experience as a first responder (police officer, firefighter, and/ or emergency medical technician/paramedic).
    • Two or more years of experience providing fast-paced customer service while managing multiple tasks and priorities simultaneously.
    • Completion of the 911 Telecommunicator Pathways Training program and one year or more of call center experience.
    • Note: Related experience, such as providing disaster/emergency response, corrections, military/reserve service, loss prevention, home/business safety and security, triage/crisis intervention may be substituted on a year for year basis.
  • Typing skills of 40 words per minute with 90% accuracy.

Nice to have:

  • Excellent customer service, multitasking, active listening, and problem solving skills.
  • Ability to:
    • Use radio, telephone, and computer dispatching systems.
    • Make quick, independent decisions in response to calls for emergency assistance.
    • Simultaneously gather information from callers, enter data in computer systems, and dispatch response units under stressful situations.
    • Prioritize calls and organize tasks.
    • Coordinate information and read maps to provide accurate geographical information.
    • Work calmly and effectively while dealing with the public, law enforcement, and fire agencies under high stress situations.


Total Years of Relevant Experience:



Adjunct Services and Program Services for Defendants









Application Deadline: