• View Saved Listings
  • Print Listing


Hennepin County
300 S. Sixth St.
Minneapolis, Minnesota 55487

Employer Profile

911 Emergency Communications Manager

Job ID: 54146
Job Views: 1126
Hennepin County | View Profile
300 S. Sixth St.
Minneapolis, Minnesota 55487 | View Map


Job Description:

The Hennepin County Sheriff's Office is seeking a 911 Dispatch Manager to direct the operations of the Technical Services and 911 Dispatch units. As a 911 Dispatch Manager, you will ensure consistent and timely dispatch of all disciplines of emergency assistance, prepare divisional budgets, and advance the needs and goals of the Hennepin County Sheriff's Office, its partners, and the residents that we serve.
Location and hours:
This position is located at the 911 Emergency Communications Center at 1245 Shenandoah Lane N, Plymouth, MN 55447. There is no public transportation to this site. The work schedule is primarily Monday through Friday from 8 a.m. to 4:30 p.m. but will require the ability to work shifts or partial shifts outside of normal business hours. Anyone indicating limited availability will not be considered.

In this position, you will:
  • Monitor and manage the work of the Radio and Dispatch Sergeants who are responsible for the day-to-day operations of the Technical Services and 911 Dispatch units and manage the internal investigations and responses to customer inquiries and concerns from 911 callers and public safety personnel.
  • Represent the Hennepin County Sheriff's Office and Communications Division in labor negotiations and labor management interactions.
  • Prepare divisional budgets, manage capital improvement projects, and reallocate or reassign personnel to meet Department objectives.
  • Coordinate and maintain emergency preparedness plans; respond to media inquiries in cooperation with the Hennepin County Sheriff's Office's Public Information Officer (PIO) and prepare public statements and/or provide interviews relating to emergency communications.
  • Coordinate divisional training programs including initial training and continuing education. 

Amount of Pay:

Other Qualifications:

Need to have:

  • Bachelor's degree or higher in business administration or other field appropriate to the position and five years or more of experience related to the position, including at least one year of experience at a supervisory or higher level.
  • Note: Related work experience can be substituted for education on a year for year basis.

Nice to have:

  • Experience:
    • Using and operating complex communications center equipment including but not limited to: Computer Aided Dispatch (CAD), multi-line phone, 800 mHz radio, and other NG911 tools.
    • With policy development.
    • Implementing and managing data governance initiatives.
    • Managing staff, projects and processes and ability to produce results with direct reporting relationships and collaboration across functional lines.
    • With police, fire, and emergency medical services (EMS) practices and dispatching procedures in a computer assisted dispatch environment.
    • Planning, coordination, organization and problem solving skills with ability to collaborate at all levels, and think both strategically and tactically.
    • Coordinating trainings.
  • Knowledge of:
    • Applicable labor, criminal, and civil laws and ordinances.
    • The geography and physical structure of Hennepin County

Total Years of Relevant Experience:



Information and Technology



Work Schedule:

Rotating Shift







Application Deadline: