Are you someone who communicates well and has a passion for helping others? Can you remain calm and multi-task in high stress, emergency situations? As a 911 Telecommunicator, you will provide non-emergency and 911 emergency public safety dispatching services to one of the largest radio systems in the nation. Hennepin County Sheriff's Office's 911 Dispatch Division, is dedicated to serving as the vital link between the public and public safety organizations through responsiveness, compassion, and professionalism.
*This position is recruitment critical and eligible for an employee referral bonus. Current Hennepin County employees who refer candidates on or after the date may be eligible for a $500.00 referral bonus.
Location and hours:
This position is located at the 911 Emergency Communications Center at 1245 Shenandoah Lane N, Plymouth, MN 55447. There is no public transportation to this site.
Candidates must be available to work various shifts that include day, evening, night, overnight, holiday, and weekend hours. Anyone indicating limited availability will not be considered.
Qualified candidates will be invited to take the CritiCall
test the week of Thursday, May 30th to Wednesday, June 5th. Testing will be available on-site on Tuesday, June 4th at the 911 Emergency Communications Center or can be taken from home on a desktop computer.
In this position, you will:
Receive incoming emergency, routine, and administrative calls and ask callers for pertinent police, fire, and/or medical information.
Determine response requirements and relative priorities of situations; receive and transmit information and messages by radio or telephone to police, fire, and/or medical units.
Operate multi-channel computerized communication console, multi-line phone system, Next Generation 911 emergency phone system, and Computer Aided Dispatch (CAD) systems.
Coordinate activities for public safety units on various radio systems.
Enter, update, and retrieve information from local, state, and national computerized data systems.
Disseminate severe weather and disaster warning/watch information.